udbet Privacy Policy — Your Data, Handled with Care

When you register on udbet, we collect the details you submit in the sign-up form — including your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm your eligibility to play under Philippine regulations, and keep your account secure. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process. Any financial details you provide when making deposits or requesting withdrawals — such as your preferred payment method — are handled through secure, encrypted channels. You are responsible for ensuring that all information you submit is accurate and kept up to date, and you can request corrections at any time by contactingour support team using the email address listed in the footer of this page.

When you browse or use the udbet platform, we automatically collect certain technical data to help us deliver a smooth and secure experience. This includes your IP address, device type, browser version, operating system, and the pages you visit within the platform. We also record session data such as login timestamps, bet history, game activity, and transaction logs — all of which are necessary for account management, dispute resolution, and regulatory compliance. This data helps us detect unusual activity, prevent fraud, and ensure that our platform performs reliably on both desktop and mobile browsers used by Filipino players. We do not use this automatically collected data to build advertising profiles or share it with third-party marketing networks. Aggregated, anonymised usage statistics may be used internally to improve platform features and the overall player experience. None of this automatic data collection identifies you beyond what is needed to operate your account safely.

udbet does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All such third parties are contractually required to handle your data securely and in accordance with applicable Philippine data protection laws. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by law, court order, or to protect the rights and safety of our players and the platform. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance. We will never share your personal data with other online gaming operators or unrelated commercial entities. Your privacy is a genuine priority, not an afterthought.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records, bet histories, and identity verification documents are typically kept for a minimum of five years following account closure to satisfy anti-money laundering and gaming compliance requirements. If you request that your account be closed, we will deactivate it promptly and begin the data retention countdown from that point. Data that is no longer required for legal, regulatory, or operational purposes is securely deleted or anonymised. You may request a summary of the personal data we hold about you at any time by contacting our support team. We will respond to such requests within a reasonable timeframe and in accordance with applicable data protection legislation. Our goal is to hold only what is necessary and to dispose of it responsibly when it is no longer needed.

As a registered player on udbet, you have the right to access, correct, or request deletion of the personal data we hold about you, subject to our legal retention obligations. You may also object to certain types of data processing or request that we restrict how we use your information in specific circumstances. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team using the email address shown in the footer — we will acknowledge your request promptly and aim to resolve it within 30 days. We will never penalise you for exercising your data rights, and doing so will not affect your ability to continue using the platform. Please note that some requests may be subject to identity verification before we can act on them, to protect your account from unauthorised access. We are committed to making this process as straightforward as possible for every Filipino player on our platform.

udbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, we will notify registered players through a notice on the platform or via the email address linked to your account. We encourage you to review this page periodically so you are always aware of how your data is being handled. The date of the most recent update is shown at the bottom of this section. Your continued use of the platform after any changes have been published constitutes your acceptance of the revised policy. If you have questions about any aspect of this Privacy Policy, our support team is available to help — contact details are in the footer below. We are committed to being transparent and keeping this document clear and easy to understand for all our Filipino players.

Last updated: January 2025. This policy applies to all players using the udbet platform in the Philippines.